Help and FAQ's
Shop By Category
You can shop by category by clicking on the links on the left under “Shopping Categories ”, or by clicking on any of the drop-down menus at the top. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply email us and we will do our best to try to stock the product for you.
Searching For Products
Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.
Recommend to a Friend
You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. . In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.
Hibbitt Reward points are designed to give you something back for shopping with us. We'll give you 1 Reward Point for every £1 spent and if you look out for promotions you could earn even more. Once registered with us, every time you shop with Hibbitt you'll earn Reward Points.
Each Reward Point is worth 5 pence . You can check your points tally simply by clicking the 'My Account' link at the top and logging into your account. When you checkout, you'll be given the option to redeem the points you've collected or save them for another time. Please note, reward points cannot be converted into cash or redeem on first purchase from the website.
Methods Of Ordering
Hibbitt gives you 2 easy options to place an order. You may do one of the following:
Methods Of Payment
We accept Delta, Visa, Mastercard, Switch, Maestro, Solo, JCB, Visa Electron, and payment via Paypal
Place An Order
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Buy Now' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping
Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.
Cancel My Order
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund.
We want to offer our customers great satisfaction with a service to match. If you are unsatisfied with any order that you have received then you may return it to us within 14 days of receipt. The item must be returned unused and in the original packaging that it was sent.
When returning any items please enclose a copy of the invoice or a note with your name and invoice number clearly stating whether you require a refund or an exchange. If you do not enclose an invoice or letter with your details then we will not be able to tie the return up with your order. Unfortunately we do not refund postage if an item is returned.
Refunds will be made in the same method a payment was received. For example if you have paid by credit or debit card then we will make a refund directly to the card that was used to make payment. We recommend that you return items by recorded mail as we cannot be held responsible for any missing parcels. Returns is strictly 14 days. We cannot make any refunds, exchanges or credits outside of 14 days.
** Please note that any items ordered from our clearance section are non returnable. Postage costs can also not be refunded when a return is made
Please return to:
Hibbitt of Oswestry
2 Union Place
Important note: we cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service. We will issue a full refund on the price paid for the item within 30 days
None of the above returns policy definitions affect your statutory rights.
Should you wish to exchange an item for an alternate size or style you may do this within 14 days of your purchase. The item must be returned in the original condition, unused and in the original packaging. Normal delivery charges will apply for exchanges. Please enclose delivery cost with your return or contact us to pay by credit card or via paypal.
If you have a coupon, you can redeem it on the last page of the checkout process. Simply enter the coupon number and hit "Submit". You will see the coupon deducted from your total amount.
Create An Account
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "My Account " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.
Forgot Username or Password
If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.
Edit Account Information
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.
View Past Orders
To View your past orders, log into your account and click the link on the welcome page.
All orders are packaged with great care to ensure safe delivery. Smaller Items are delivered via Royal Mail ‘Recorded Delivery Service’ and Bulky Heavy Items via ‘Parcelforce 48 Hour’ service ‘. Very large, heavy or fragile items will be sent palletised using a delivery vehicle with a tail-lift facility
How long does my order take to arrive?
UK Orders are usually received within 2-3 working days. If you need your order sooner, subject to availability we have the option of 'Next-Day Delivery' for £7.80 on orders up to £50 or +15% of the retail selling price .
For next day delivery if you order through the website you must place your order before 12pm. After this time you can telephone your order through on 01691 656152 but this must be before 3pm. Any orders placed through the website after 12pm will be shipped on the next working day. Please note that we do not have despatch facilities over the weekend so the next working day would be Monday (excluding bank holidays)
Estimated delivery time for EU orders is between 3-5 working days, and for the rest of the world 5-7 working days
We do offer international shipping. Please refer above for delivery costs and delivery times.
Lost or Damaged Shipment
Please contact us on 01691 656152 - Please note that any claims for damage in transit MUST be notified to us within 3 days of receipt.
Open Monday to Friday: 0900– 1800 - Saturday 0900 – 13.00
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Your online credit card transactions are secure with Hibbitt Online. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.